PRIVACY POLICY

PRIVACY POLICY

Last updated: October 2026

At LUMEA – Opulent Caffè, operated by GOLDEN MARY S.R.L., we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, how we protect it, and what rights you have regarding your personal data.

By using the lumeacafe.ro website, contacting us, submitting a reservation request or communicating with us through our online channels, you acknowledge this Privacy Policy.

1. DATA CONTROLLER

The data controller responsible for processing your personal data is:

GOLDEN MARY S.R.L.

CUI: 55181877
Trade Registry No.: J20260434849002

Registered office:
Bulevardul Dacia nr. 133, Etaj D,
Bucharest, Sector 2, Romania

LUMEA Opulent Caffè – operating location:
Strada Nicolae Mavrogheni nr. 3,
Bucharest, Sector 3, Romania

Email: lumeaopulent@gmail.com
Phone: +40 736 734 302

For privacy-related questions or requests, you may contact us using the details above.

2. WHAT PERSONAL DATA MAY WE COLLECT?

Depending on how you interact with LUMEA, we may collect the following information:

• full name;

• telephone number;

• email address;

• reservation date and preferred time;

• number of guests;

• preferred hostess, where applicable;

• preferred lounge area, where applicable;

• information included in reservation notes or messages;

• information you voluntarily provide when contacting us;

• technical information related to your use of our website, where applicable.

We only seek to collect information that is relevant and necessary for the purpose for which it is processed.

3. HOW DO WE COLLECT YOUR DATA?

Your personal data may be collected when you:

• submit a reservation request through our website;

• contact us through the contact form;

• contact us by email or telephone;

• communicate with us through WhatsApp;

• communicate with us through social media;

• interact with our website or its features;

• request information about LUMEA, our services or events.

4. WHY DO WE USE YOUR PERSONAL DATA?

We may process your personal data for the following purposes:

Reservation management

To receive, process and respond to reservation requests and to contact you regarding your requested reservation.

Customer communication

To answer questions, requests, messages and enquiries sent to LUMEA.

Providing our services

To provide and coordinate the services requested by you.

Events and special requests

To communicate with you regarding events, special occasions or other requests you have made.

Website operation and security

To maintain the functionality, security and proper operation of our website.

Legal obligations

Where processing is necessary to comply with legal or regulatory obligations applicable to us.

Marketing and communications

Where legally permitted and, where required, based on your consent, we may use your contact information to communicate information about LUMEA, events, offers or promotions.

You may object to direct marketing at any time.

5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal data on the following legal bases:

6. RESERVATIONS AND WHATSAPP COMMUNICATION

When you submit a reservation request through our website, the information entered into the reservation form may be transmitted to LUMEA through WhatsApp for the purpose of receiving and managing your reservation request.

The information may include your name, telephone number, requested date and time, number of guests, preferred hostess, preferred lounge area and any additional notes you provide.

Please avoid including unnecessary sensitive or confidential information in reservation messages.

WhatsApp is operated by

COOKIE POLICY 

COOKIE POLICY

Last updated: October 2026

This Cookie Policy explains how LUMEA – Opulent Caffè, operated by GOLDEN MARY S.R.L., uses cookies and similar technologies on the website www.lumeacafe.ro.

We use cookies and similar technologies to help our website function properly, improve the user experience, maintain security and, where applicable, understand how visitors use our website.

1. WHAT ARE COOKIES?

Cookies are small text files that are stored on your device when you visit a website.

They allow a website to remember certain information about your visit, such as your preferences, session information or other technical details.

Cookies may be:

– deleted when you close your browser;

– remain on your device for a specified period or until you delete them;

– placed directly by the website you are visiting;

– placed by services provided by third parties.

2. WHY DOES LUMEA USE COOKIES?

Depending on the services and features available on our website, cookies may be used for the following purposes:

Essential cookies

These cookies are necessary for the website to function properly.

They may support functions such as:

website navigation;

page functionality;

security;

session management;

language or other essential preferences.

These cookies generally cannot be disabled through the website's cookie preferences because the website may not function correctly without them.

Preference cookies

These cookies may allow the website to remember choices you make, such as language preferences or other settings, helping provide a more convenient browsing experience.

Analytics cookies

Where analytics services are enabled, cookies may help us understand how visitors interact with the website, such as which pages are visited and how the website is used.

This information may help us improve the website and the LUMEA online experience.

Communication and service cookies

Certain third-party services integrated into the website may use cookies or similar technologies to provide their functionality.

For example, online communication or customer-support features may use technologies necessary for their operation.

3. THIRD-PARTY SERVICES

The LUMEA website may contain or use third-party services, depending on the features currently active on the website.

These services may include website hosting, customer communication, social media integrations, analytics or other digital services.

Third-party providers may place their own cookies or similar technologies on your device.

Where this occurs, the third party may process information in accordance with its own privacy policy and cookie practices.

We recommend reviewing the privacy and cookie information provided by the relevant third-party service where appropriate.

4. COOKIES AND WHATSAPP

Some LUMEA features allow you to contact us through WhatsApp, including reservation and communication buttons.

Clicking a WhatsApp link may take you away from the LUMEA website and to a third-party service.

WhatsApp may process information according to its own privacy policy and terms.

LUMEA does not control the cookies or technologies used by WhatsApp once you leave our website.

5. COOKIE CONSENT

Where applicable, cookies that are not strictly necessary for the operation of the website will only be used in accordance with applicable legal requirements and, where required, after obtaining your consent.

You may be able to accept, reject or manage certain categories of cookies through the cookie settings or consent mechanism available on the website.

Your choices may depend on the cookie-management tools provided by our website platform and the services currently installed.

6. HOW CAN YOU CONTROL COOKIES?

You can manage or delete cookies through your browser settings.

Most modern browsers allow you to:

view stored cookies;

delete existing cookies;

block cookies;

allow cookies only from certain websites;

receive a notification before cookies are stored.

Please note that disabling certain cookies may affect the functionality or appearance of some parts of the LUMEA website.

For more information, please consult the help section of your browser.

7. THIRD-PARTY COOKIES

Some third-party services used on the website may place cookies independently of LUMEA.

These may include services related to:

website hosting and functionality;

customer communication;

analytics;

social media;

embedded content;

advertising or marketing, where applicable.

The specific cookies used may change when website features or third-party services are added, removed or updated.

8. COOKIE RETENTION

The duration for which a cookie remains on your device depends on its type and purpose.

Some cookies are deleted automatically when you close your browser, while others may remain for a specified period.

The retention period may also depend on the third-party service that places the cookie.

9. PRIVACY AND PERSONAL DATA

Some cookies or similar technologies may process information that can be associated with an individual or device.

Where such processing involves personal data, it is carried out in accordance with applicable data protection legislation and our Privacy Policy.

For more information about how LUMEA processes personal data and your rights, please consult our Privacy Policy.

10. CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect:

changes to our website;

changes to the services we use;

changes in the cookies or technologies used;

changes in applicable legislation or regulatory requirements.

The updated version will be published on this page together with the date of the latest update.

11. CONTACT

If you have any questions about our use of cookies or similar technologies, please contact us:

GOLDEN MARY S.R.L.

LUMEA – Opulent Caffè

Strada Nicolae Mavrogheni nr. 3
Bucharest, Sector 3, Romania

Email: lumeaopulent@gmail.com
Phone: +40 736 734 302

LUMEA – Opulent Caffè
Coffee • Drinks • Social Club

TERMS & CONDITIONS

Last updated: October 2026

Welcome to LUMEA – Opulent Caffè, operated by GOLDEN MARY S.R.L.

These Terms & Conditions govern your use of the www.lumeacafe.ro website and the information, communication and reservation-related services made available through it.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree with them, please do not use the website.

1. COMPANY INFORMATION

The website and LUMEA services are operated by:

GOLDEN MARY S.R.L.

CUI: 55181877
Trade Registry No.: J20260434849002

Registered office:
Bulevardul Dacia nr. 133, Etaj D,
Bucharest, Sector 2, Romania

LUMEA Opulent Caffè – operating location:
Strada Nicolae Mavrogheni nr. 3,
Bucharest, Sector 3, Romania

Email: lumeaopulent@gmail.com
Phone: +40 736 734 302

2. ABOUT THE LUMEA WEBSITE

The LUMEA website provides information about our location, concept, atmosphere, menu, beverages, events, hostess team and available experiences.

The website may also provide contact forms, reservation request forms, WhatsApp communication links and other communication features.

Information displayed on the website is intended to provide a general presentation of LUMEA and its services.

3. RESERVATION REQUESTS

The website may allow visitors to submit a reservation request by completing an online form or contacting LUMEA through WhatsApp, telephone or other available communication channels.

Submitting a reservation request does not automatically guarantee or confirm a reservation.

A reservation becomes confirmed only after LUMEA has reviewed the request and communicated confirmation to the customer.

Availability may depend on:

• date and time;

• number of guests;

• availability of the requested area;

• availability of the requested hostess;

• special events or other operational circumstances.

LUMEA reserves the right to contact the customer for clarification or to propose an alternative date, time or arrangement.

4. INFORMATION ABOUT PRICES AND SERVICES

Prices, menus, beverages, services, events and promotional offers displayed on the website may be updated from time to time.

While we make reasonable efforts to keep information accurate and current, availability and prices may change.

The prices and conditions applicable at the time of the customer's visit or confirmed reservation shall apply.

Any promotional offer may be subject to specific terms, availability and duration.

5. RESPONSIBLE USE OF THE WEBSITE

You agree to use the website lawfully and responsibly.

You must not:

• use the website for unlawful purposes;

• attempt to gain unauthorised access to the website or its systems;

• interfere with the security or operation of the website;

• introduce malicious software or harmful code;

• submit false, misleading or fraudulent information;

• use the website to harass, threaten or harm other persons;

• reproduce or misuse website content without permission.

6. INTELLECTUAL PROPERTY

Unless otherwise stated, the content published on the LUMEA website, including:

• logos;

• trademarks;

• photographs;

• promotional graphics;

• texts;

• designs;

• visual elements;

• videos;

• page layouts;

is owned by or used with permission by GOLDEN MARY S.R.L. / LUMEA Opulent Caffè.

This content may not be copied, reproduced, modified, distributed, republished or commercially exploited without prior written permission, except where permitted by applicable law.

The LUMEA name, logo and visual identity are part of the brand identity of LUMEA Opulent Caffè.

7. WEBSITE CONTENT

We make reasonable efforts to ensure that the information published on the website is accurate and up to date.

However, we do not guarantee that every piece of information will always be complete, current or free from errors.

Photographs and promotional images may be used for illustrative and marketing purposes and may not always represent the exact appearance, presentation or availability of a product, beverage, room or service at a particular time.

8. THIRD-PARTY SERVICES AND LINKS

The website may contain links or integrations to third-party services, including communication platforms, social media platforms, reservation or messaging services and other external websites.

LUMEA does not control third-party websites or services and is not responsible for their content, availability, security, privacy practices or terms.

When you access a third-party service, that service's own terms and privacy policies may apply.

9. WHATSAPP COMMUNICATION

LUMEA may use WhatsApp as a communication channel for reservations, enquiries and customer communication.

When you choose to contact us through WhatsApp, you are leaving the LUMEA website and using a third-party communication service.

Information transmitted through WhatsApp may be subject to WhatsApp's own terms and privacy policies.

10. AVAILABILITY OF THE WEBSITE

We aim to keep the LUMEA website available and functional.

However, we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to:

• maintenance;

• technical problems;

• hosting issues;

• updates;

• security measures;

• circumstances beyond our reasonable control.

We reserve the right to modify, suspend or discontinue any part of the website when necessary.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, LUMEA shall not be responsible for losses resulting from:

• temporary website unavailability;

• technical interruptions outside our reasonable control;

• third-party website or service failures;

• inaccurate information supplied by users;

• misuse of the website;

• events caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

12. CUSTOMER RESPONSIBILITIES

Customers are responsible for providing accurate information when submitting a reservation request or contacting LUMEA.

Customers are also responsible for respecting the rules and standards applicable at the LUMEA location.

We expect all guests to behave respectfully toward:

• LUMEA staff;

• hostesses;

• other guests;

• the premises and property of LUMEA.

LUMEA reserves the right to refuse service or ask a guest to leave the premises where permitted by law, including in cases of abusive, threatening, disruptive or inappropriate behaviour.

13. AGE AND LEGAL REQUIREMENTS

Certain products and services offered at LUMEA may be subject to age restrictions under applicable law.

Where alcoholic beverages are served, customers may be required to provide valid proof of age.

LUMEA reserves the right to refuse the sale or service of alcoholic beverages where legally required.

14. EVENTS AND PROMOTIONAL ACTIVITIES

Events, promotions and special experiences advertised by LUMEA may be subject to specific conditions, dates, availability and capacity limits.

LUMEA reserves the right to modify event details when necessary and will provide relevant information through its available communication channels.

15. PRIVACY AND PERSONAL DATA

Your use of the website may involve the processing of personal data.

For information about how we collect, use and protect personal data, please consult our Privacy Policy.

For information about cookies and similar technologies, please consult our Cookie Policy.

16. CONSUMER PROTECTION

LUMEA respects the rights of consumers under applicable Romanian and European legislation.

If you have a complaint or concern regarding our services, we encourage you to contact us first so that we can try to resolve the matter directly.

Consumers may also use the procedures and remedies available under applicable law, including the relevant consumer protection and alternative dispute resolution mechanisms.

The Romanian National Authority for Consumer Protection (ANPC) provides an online consumer complaint service.

The current Romanian SAL – Alternative Dispute Resolution platform is available through ANPC at reclamatiisal.anpc.ro.

17. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect:

• changes to our services;

• changes to our website;

• changes in applicable legislation;

• changes to our business practices.

The updated version will be published on this page together with the date of the latest update.

Your continued use of the website after an updated version has been published constitutes use of the website under the updated Terms & Conditions, to the extent permitted by law.

18. GOVERNING LAW

These Terms & Conditions are governed by the laws applicable in Romania.

Any dispute arising in connection with the use of the website or LUMEA services shall be handled in accordance with applicable Romanian and European legislation, without prejudice to any mandatory consumer protection rights.

19. CONTACT

For questions regarding these Terms & Conditions, our services or the use of the LUMEA website, please contact us:

GOLDEN MARY S.R.L.
LUMEA – Opulent Caffè

Strada Nicolae Mavrogheni nr. 3
Bucharest, Sector 3, Romania

Email: lumeaopulent@gmail.com
Phone: +40 736 734 302

LUMEA – Opulent Caffè
Coffee • Drinks • Social Club

More than a café. More than a night out.

RESERVATION POLICY – LUMEA OPULENT CAFFÈ

Last updated: October 2026

At LUMEA Opulent Caffè, we want every visit to be a pleasant and memorable experience. Please read our reservation policy before submitting a booking request.

1. How to Make a Reservation

You can submit a reservation request through our website, WhatsApp, or by phone.

To help us arrange your visit, please provide:

• Your full name and contact details

• Your preferred reservation date and time

• The number of guests

• Your preferred hostess, if applicable

• Your preferred lounge area, if applicable

• Any additional requests or relevant details

Please ensure that the information you provide is accurate and complete.

2. Reservation Confirmation

Submitting a reservation request does not automatically guarantee a reservation.

Your reservation is confirmed only after a member of the LUMEA team reviews your request and contacts you with confirmation.

Until you receive confirmation, your requested date, time, hostess, or lounge area should be considered a preference rather than a confirmed arrangement.

3. Availability and Preferences

Reservations are subject to availability and operational arrangements.

We will make reasonable efforts to accommodate your preferred time, number of guests, hostess, and lounge area. However, we cannot guarantee every preference.

If your original request cannot be accommodated, our team may contact you to discuss an alternative.

4. Changes and Cancellations

If you need to change or cancel your reservation, please contact us as soon as possible through WhatsApp or by phone.

Please inform us promptly if:

• Your arrival time changes

• The number of guests changes

• You need to cancel your reservation

• You have additional requests

Early notice helps us manage availability and offer the reserved space to other guests when appropriate.

Repeated no-shows or late cancellations may affect the acceptance of future reservation requests.

5. Late Arrivals

We kindly ask guests to arrive at the agreed reservation time.

If you expect to be late, please contact us as soon as possible. Your reservation may need to be adjusted depending on availability and the circumstances.

We cannot guarantee that a requested space or arrangement will remain available if you arrive significantly later than the confirmed time without notifying us.

6. Number of Guests and Age Requirements

Please provide the correct number of guests when making your request and inform us of any changes in advance.

Alcoholic beverages are served only to guests of legal drinking age. Valid identification may be requested where appropriate.

All guests must comply with applicable laws and the venue's house rules.

7. Guest Conduct

LUMEA Opulent Caffè is designed to offer an elegant, welcoming, and respectful environment.

We ask all guests to treat our staff, hostesses, and other visitors with courtesy and respect.

We reserve the right to refuse service or cancel a reservation where necessary due to inappropriate conduct, safety concerns, or failure to comply with applicable laws and venue rules.

8. Prices, Services, and Special Events

Prices, menu items, services, and promotional offers may change from time to time. Any specific conditions applicable to an event or promotion will be communicated separately where relevant.

If a deposit, advance payment, or special reservation condition applies to a particular event or booking, our team will inform you before you confirm your participation.

Unless specifically communicated, submitting a reservation request does not itself require a deposit or advance payment.

9. Personal Data

Personal information submitted through our reservation forms or communicated via WhatsApp or phone is handled in accordance with our Privacy Policy.

We use the information provided to process reservation requests, communicate with guests, and coordinate their visit.

For more information about how personal data is collected and used, please consult the Privacy Policy on our website.

10. Contact Information

LUMEA Opulent Caffè
Address: Strada Nicolae Mavrogheni nr. 3, Sector 3, Bucharest, Romania
Phone / WhatsApp: +40 736 734 302
Email: lumeaopulent@gmail.com

Company: GOLDEN MARY S.R.L.

Thank you for choosing LUMEA Opulent Caffè.

More than a café. More than a night out. An experience made for people.